Associate Communications Officer (NO-B)

Title:Associate Communications Officer
Post number:3ARIEP0014PA
Grade:NO-B
Duty Station:Argentina
Organizational Unit:UNESCO International Institute for Educational Planning - Buenos Aires office
Type of contract:Project Appointment 
Duration of contract:1 year
Deadline (midnight, Paris time):5 June 2020

UNESCO Core Values:

  • Commitment to the Organization

  • Integrity

  • Respect for diversity

  • Professionalism

(Only nationals of Argentina may apply to this position).

Overview of the functions of the post

As the only specialized organization with the mandate to support educational policy, planning and management, the UNESCO International Institute for Educational Planning (IIEP) plays a unique role within the United Nations system. IIEP was established in 1963 as an integral part of UNESCO. It supports ministries of education around the world and other key actors to plan and manage education systems through its programmes of training, technical assistance, policy research and knowledge sharing. 

This position is located in IIEP’s Buenos Aires Office.

Under the overall authority of the Director of IIEP and immediate supervision of the Head of Office of IIEP Buenos Aires, and within the framework of IIEP’s mandate and Medium-Term Strategy, the incumbent will be in charge of coordinating, supervising and managing the communicational aspects for all of IIEP Buenos Aires’ activities, including projects pertaining to research, technical cooperation and training. 

The incumbent will implement IIEP’s global Communications and Branding Strategy, and appropriately adapt it to the Latin American Context. He or she will lead the development and adaptation of contents and key messages in accordance to the needs and interests of IIEP Buenos Aires’ target audiences. The incumbent will also be in charge of managing IIEP Buenos Aires’ Information Services, which comprises publications both in print and digital format, the building and curating of contact and leads databases, and the integration of Constituent Relationship Management Systems and other digital tools in compliance to global IIEP’s and UNESCO’s parameters. He or she will contribute to the creation of performance reports based on IIEP’s Medium-Term Strategy, and specifically to its Strategic Objectives and Key Performance Indicators. The incumbent will also advise and support the Head of Office in matters of strategic communication.

1. Adapt, implement and manage IIEP’s Communications Strategy.

  • Identify and propose adaptations of the global strategy to better suit the specificities of the Latin American context and its audiences.
  • Supervise the implementation of the Institute’s branding and visual identity guidelines in all new contents, platforms and portals to match said guidelines.
  • Design an annual plan for IIEP Buenos Aires, for both internal and external communications.
  • In collaboration with IIEP Buenos Aires’ Head of Office and the different Team Leaders and Programme Specialists, generate roadmaps for the communication and marketing of specific projects and programmes.
  • Advocate for the efficient and synergic use of communicational resources.
  • Develop manuals and guidelines to standardize processes and responsibilities that relate to IIEP Buenos Aires’ communications.
  • Administer the budget assigned for communicational purposes.

2. Develop and adapt key messages and contents in accordance to the needs and interests of IIEP’s target audiences.

  • Identify appropriate content formats, channels and key messages for each of the Institute’s audience segments and stakeholders.
  • Generate or obtain appropriate contents for social media, web platforms, newsletters, leaflets, portfolios, and other communicational channels of global IIEP and IIEP Buenos Aires to inform audiences and partners timely about IIEP’s mandate and activities.
  • Build and nurture relationships with media partners to strengthen and broaden the scope of IIEP’s outreach efforts.

3. Manage IIEP Buenos Aires’ Information Services.

  • Administrating the accounts of social media platforms, websites and other digital tools.
  • Managing and overseeing all steps of the editorial process for IIEP Buenos Aires’ publications and official documents, in collaboration with global IIEP’s Information Services Unit.
  • Informing and curating institutional contacts and leads databases.
  • Integrating, informing and administrating the Constituent Relationship Management tools applied in IIEP Buenos Aires in accordance to the parameters set by global IIEP and UNESCO.
  • Liaising permanently with the Information Services Teams in the Paris and Dakar Offices, to align globally all key outreach efforts and tools.

4. Contribute to the creation of performance reports based on IIEP’s Medium-Term Strategy for the Buenos Aires Office.

  • Prepare annual reports on the communications activities performed in IIEP Buenos Aires.
  • Develop the annual IIEP Buenos Aires’ activities report in collaboration with the Executive Officer.
  • Inform IIEP’s Key Performance Indicators pertaining to Communications and Information Services.
  • Contribute to the monitoring of Communications and Information Services goals, in line with IIEP’s Strategic Objectives and Thematic Priorities.

5. Advise and provide support to IIEP Buenos Aires’ Head of Office.

  • Advise on IIEP Buenos Aires’ strategic communication.
  • Develop an internal institutional communications strategy, in collaboration with IIEP Buenos Aires’ management team.
  • Participate in commissions, boards and any other inter-agency cooperation processes within the United Nations system.
  • Support IIEP Buenos Aires’ Head of Office and management team in institutional activities, as required.

Competencies 

  • Communication 
  • Accountability
  • Innovation
  • Knowledge sharing and continuous improvement 
  • Planning and organizing 
  • Results focus 
  • Teamwork 

For detailed information, please consult the UNESCO Competency Framework.

Required Qualifications

Education

  • Advanced university degree (Master’s degree or equivalent) in communications or related fields. 

Work experience

  • Minimum two (2) years of progressively responsible relevant experience in the field of communications, acquired preferably in an international organization or in a ministry of education.
  • Experience in integrating, informing and administrating contact databases and/or Constituent Relationship Management (CRM) tools, in administrating accounts of social media platforms, websites and other digital tools, and in identifying appropriate content formats, channels and key messages aimed at specific audience segments and stakeholders.
  • Experience in developing an internal institutional communications strategy.

Skills and competencies

  •  Knowledge and proven experience in e-publishing.
  • Knowledge of and experience in communications and branding strategies appropriately adapted to the Latin American context.
  • Initiative and ability to rapidly learn and adapt in the post.
  • Capacity to lead and manage teams and delegate tasks.  
  • Knowledge of institutional communications best practices.

Languages

  • Excellent knowledge of Spanish and English (written and oral).

Desirable Qualifications

Work experience

  •  Familiarity with the field of educational planning.
  • Experience in organising international-scale events.
  • Experience in copywriting, graphic/multimedia design, and/or creative direction.

Skills and competencies

  • Expertise on the use of the following tools will be an asset:
  • Drupal-based web portals
  • Mass-mailing platforms
  • Adobe Creative Cloud (CC) software, particularly Adobe Illustrator and Adobe InDesign
  • Constituent Relationship Management (CRM) tools
  • Survey tools, such as SurveyMonkey

Language

  • Working knowledge of Portuguese.

Assessment 

Evaluation of qualified applicants may include an assessment exercise and a competency-based interview.

How to apply

To apply, please go to the UNESCO’s careers website.

Benefits and entitlements 

UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.

For more information in benefits and entitlements, please consult ICSC website.

UNESCO applies a zero-tolerance policy against all forms of harassment.

UNESCO is committed to achieve and sustain gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities, as well as nationals from non-and under-represented Member States (last update here) are equally encouraged to apply. All applications will be treated with the strictest confidence. UNESCO does not charge a fee at any stage of the recruitment process.