Quality management in higher education: developments and drivers: results from an international survey

Author(s)
Martin, Michaela; Parikh, Shreya
Languages
English
Series
New trends in higher education
Year
2017
Pages
99 p.
ISBN
978-92-803-1412-0

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About the publication

Within the context of globalization and the knowledge economy, the quality of higher education is considered crucial for national economic development and competitiveness. Yet, as higher education is increasingly considered as a strategic asset, concerns about the quality and relevance of its services have also grown. One consequence of this is that there has been a global reform trend for higher education institutions to develop quality management structures and processes. Though often in compliance with requirements of national regulatory bodies, these structures have also been set up to generate evidence for policy, planning, and resource allocation at the institutional level. Today, the precise state of quality management within higher education institutions around the world is not well known. This report seeks to fill this knowledge gap by mapping recent developments, drivers, and obstacles in quality management. Data from an online survey – prepared and administered by the UNESCO International Institute for Educational Planning (IIEP) and the International Association of Universities (IAU) – is here analysed to understand the dynamics of quality management within higher education institutions, as well as its various actors, structures, tools, and instruments, external drivers and internal factors, and the obstacles that the institutions face in setting up and implementing quality management policy.