IT Assistant

Post Number : 3ARIEP0015PA

Grade : G-4

Parent Sector : Education Sector (ED)

Duty Station: Argentina

Job Family: Education

Type of contract : Project Appointment

Duration of contract : 1 year

Recruitment open to : Internal and external candidates

Application Deadline (Midnight Paris Time) : 16-OCT-2021 READVERTISED

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

  Only candidates who are entitled to work in Argentina may apply to this position

Duration of Contract: One (1) year with the possibility of an extension subject to satisfactory performance and availability of funds 

OVERVIEW OF THE FUNCTIONS OF THE POST

As the only specialized organization with the mandate to support educational policy, planning and management, the UNESCO International Institute for Educational Planning (IIEP) plays a unique role within the United Nations system. IIEP was established in 1963 as an integral part of UNESCO. It supports ministries of education around the world and other key actors to plan and manage education systems through its programmes of training, technical assistance, policy research and knowledge sharing. 

This position is located in IIEP’s Buenos Aires Office. Under the overall authority of the Head of Office , the direct supervision of the Administrative Officer and  the ICT Officer in Paris and the incumbent will be  responsible for resolving  ICT-related issues  in a timely and efficient manner. Specifically the incumbent will:

• Provide first level IT support to all staff and trainees at IIEP via the Helpdesk.  Diagnose, detect, solve and follow up on IT issues which include but may not be limited to:
  • advising staff on the proper use of software products such as MS Office and Teams;
  • data backup and restoration;
  • virus and malware detection, removal and prevention;
  • research and retrieval of data from internal and external sources;
  • troubleshooting services such as printing, Internet connection.
• Respond to users’ questions and needs regarding network access including managing user passwords and rights.
• Provide ICT support to teleconferences, videoconferences and key events.
• Perform technical functions including computer imaging and deployment, hardware and software installations, upgrades and routine repairs.
• Monitor the state of the IT infrastructure and network and collaborate with IIEP Paris IT team on any issues.
• Monitor the state of IIEP computers and ensure they are up to date with the latest software patches and anti-virus definitions.
• Manage IT stock supplies and spare parts.
• Participate and assist in the organization of training of IIEP staff on ICT issues.

COMPETENCIES (Core / Managerial)

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REQUIRED QUALIFICATIONS

Education

• Completed Secondary education/ apprenticeship in the field of Information Communication Technology (ICT).

Work Experience

• Minimum 3 years of experience in the field of Information Communication Technology (ICT).

Skills and Competencies

• Excellent Computer skills and use of relevant software such as MS Office and MS Visio.
• Good knowledge of IT ticketing systems.
• Excellent knowledge of Microsoft Teams, Zoom and other online communication tools.
• Ability to identity and resolves problem areas efficiently.
• Ability and willingness to acquire and apply new knowledge and techniques to their work.
• Good communication (spoken and written) skills.
• Ability to effectively train/advise users on systems related issues and IT applications.
• Ability to work in a multicultural team environment.

Languages

• Excellent knowledge of Spanish and very good knowledge in English.

DESIRABLE QUALIFICATIONS

Education

• Relevant hardware and software Certifications.

Skills/Competencies

• Basic knowledge of TCP/IP networks.

BENEFITS AND ENTITLEMENTS

SELECTION AND RECRUITMENT PROCESS